ISSN 1065-075X (Print)
Publisher: Emerald Group Publishing Limited
From users to customers? pp. 157-167(11) Author: Rowley, Jennifer
On the quality and usefulness of the specification in determining a customer's requirements: a survey of UK library system suppliers pp. 168-174(7) Author: Fisher, Shelagh
The hidden user: providing an effective service to users of electronic information sources pp. 175-180(6) Author: Debowski, Shelda
Seeking help in Hong Kong's academic libraries pp. 181-188(8) Author: Chiu, Ha-lin
JUBILEE: monitoring user information behaviour in the electronic age pp. 189-193(5) Authors: Banwell, Linda; Gannon-Leary, Pat
Controlling access to the Internet in UK public libraries pp. 194-201(8) Authors: Willson, Jonathan; Oulton, Tony
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