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Publisher: Emerald Group Publishing Limited

Volume 22, Number 1, 2009

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The element of surprise: appreciating the unexpected in (and through) actor networks
pp. 36-50(15)
Authors: Ramiller, Neil C.; Wagner, Erica L.

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Why did they do that? Variability in routine transactions
pp. 78-88(11)
Authors: Davern, Michael J.; Wilkin, Carla L.

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