Business Process Management Journal

Identification and quantification of influent factors in perceived quality of the e-service provided by a university
pp. 438-457(20)
Authors: Menezes, Liziane Silva; Sellitto, Miguel Afonso; Librelato, Tatiane Pereira; Borchardt, Miriam; Pereira, Giancarlo Medeiros

The influence of directive explanations on users’ business process compliance performance
pp. 458-483(26)
Authors: Hadasch, Frank; Maedche, Alexander; Gregor, Shirley

An empirical investigation of the antecedents of value co-creation in B2B IT services outsourcing
pp. 484-506(23)
Authors: Murthy, Chebiyyam; Padhi, Sidhartha S.; Gupta, Narain; Kapil, Kanwal

Business process management: a maturity assessment of Saudi Arabian organizations
pp. 507-521(15)
Author: AlShathry, Omar

Proposed re-conceptualization of IT business value benefits
pp. 522-545(24)
Authors: Daulatkar, Sonal; Sangle, Purnima S.

AHP framework to assist lean deployment in Abu Dhabi public healthcare delivery system
pp. 546-565(20)
Authors: Matloub Hussain College of Business Administration (COBA), Abu Dhabi University, Abu Dhabi, UAE; Mohsin Malik College of Business Administration (COBA), Abu Dhabi University, Abu Dhabi, UAE; Hamda S. Al Neyadi College of Business Administration (COBA), Abu Dhabi University, Abu Dhabi, UAE

Ownership relevance in aspect-oriented business process models
pp. 566-593(28)
Authors: Julio Cesar Sampaio do Prado Leite; Santoro, Flavia Maria; Cappelli, Claudia; Batista, Thais Vasconcelos; Fabiana Jack Nogueira Santos

From local IT needs to global process transformation: Hilti’s customer service program
pp. 594-613(20)
Authors: Brocke, Jan vom; Schmiedel, Theresa; Simons, Alexander; Schmid, Alexander M.; Petry, Martin; Baeck, Christoph

An exploration on e-retailers’ home delivery – strategic elements and their prioritisation
pp. 614-633(20)
Authors: Wang, Chengbo; Mao, Zhaofang; O'Kane, James; Wang, Jun

Process improvement for professionalizing non-profit organizations: BPM approach
pp. 634-658(25)
Authors: Haddad, Carolina Resende; Diego Hernando Florez Ayala; Maldonado, Mauricio Uriona; Forcellini, Fernando Antônio; Álvaro Guillermo Rojas Lezana