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Publisher: Emerald Group Publishing Limited

Volume 20, Number 1, 2014

Determining the core activities in the order fulfillment process: an empirical application
pp. 2-24(23)
Authors: Espino-Rodríguez, Tomas F.; Rodríguez-Díaz, Manuel

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Modeling the enablers of organizational commitment
pp. 25-46(22)
Authors: Faisal, Mohd. Nishat; Al-Esmael, Bader A.

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Which capabilities matter for successful business process change?
pp. 47-67(21)
Authors: Jurisch, Marlen Christin; Palka, Wolfgang; Wolf, Petra; Krcmar, Helmut

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An integrated framework to support the process of green management adoption
pp. 68-89(22)
Authors: Garzella, Stefano; Fiorentino, Raffaele

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BPM capability development ‐ a matter of contingencies
pp. 90-106(17)
Authors: Niehaves, Bjoern; Poeppelbuss, Jens; Plattfaut, Ralf; Becker, Joerg

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The process and structure of user participation: a BPM system implementation case study
pp. 107-128(22)
Authors: Waal, Benny M.E. de; Batenburg, Ronald

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Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME
pp. 129-150(22)
Authors: Elbeltagi, Ibrahim; Kempen, Thijs; Garcia, Elaine

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