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Publisher: Emerald Group Publishing Limited

Volume 19, Number 1, 2013

Developing a comprehensive methodology for BPR projects by employing IT tools
pp. 4-29(26)
Authors: Eftekhari, Nazanin; Akhavan, Peyman

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Pursuing quality and environmental performance: Initiatives and supporting processes
pp. 30-53(24)
Authors: Roy, Marie-Josée; Boiral, Olivier; Paillé, Pascal

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Need for sustainable global business model in software outsourcing: The Indian perspective
pp. 54-69(16)
Authors: Jain, Daisy Mathur; Khurana, Reema

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Handoff processes, information quality and patient safety: A trans-disciplinary literature review
pp. 70-94(25)
Authors: Gogan, Janis L.; Baxter, Ryan J.; Boss, Scott R.; Chircu, Alina M.

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Valuation of manual and automated process redesign from a business perspective
pp. 95-110(16)
Authors: Krause, Felix; Bewernik, Marc-Andre; Fridgen, Gilbert

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Business value of RFID-enabled healthcare transformation projects
pp. 111-145(35)
Authors: Anand, Abhijith; Wamba, Samuel Fosso

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Average waiting time of customers in a new queue system with different classes
pp. 146-168(23)
Authors: Alotaibi, Youseef; Liu, Fei

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