@article {Škrinjar:2008:1463-7154:738,
title = "The impact of business process orientation on financial and non-financial performance",
journal = "Business Process Management Journal",
parent_itemid = "infobike://mcb/157",
publishercode ="mcb",
year = "2008",
volume = "14",
number = "5",
publication date ="2008-09-12T00:00:00",
pages = "738-754",
itemtype = "ARTICLE",
issn = "1463-7154",
url = "https://www.ingentaconnect.com/content/mcb/157/2008/00000014/00000005/art00008",
doi = "doi:10.1108/14637150810903084",
keyword = "Process management, Mathematical modeling, Organizational performance",
author = "krinjar, Rok and Bosilj-Vukic, Vesna and Indihar-temberger, Mojca",
abstract = "Purpose Extensive literature on business process management suggests that organizations could enhance their overall performance by adopting a process view of business. However, there is a lack of empirical research in this field. The purpose of this paper is to investigate the understanding of the process view and process maturity levels in a transition economy and to test the impact of process orientation maturity level on organizational performance. Design/methodology/approach Empirical investigation combined an exploratory-confirmatory approach using factor analysis and structural equation modeling. Findings The investigation confirms the impact of business process orientation on organizational performance in a transition economy. The link is even stronger than in the original investigation. The results show that business process orientation leads to better non-financial performance and indirectly to better financial performance. Practical implications The research confirms that business process orientation is advantageous for companies since it has a positive influence on organizational performance. The finding that the impact on financial performance is indirect through non-financial performance suggests that the companies have to take that view of performance into consideration as well. Originality/value The paper is valuable for academics and practitioners because the impact of business process orientation on organizational performance has been confirmed for a transitional economy. Its originality is in the measurement of organizational performance, for which a more detailed specification of organizational performance based on the balanced scorecard concept that includes non-financial performance measures has been used.",
}