Hybrid re-engineering strategies for process improvement
Describes a set of re-engineering strategies that critically examine current business policies, practices and procedures (3Ps), rethink these 3Ps and then redesign some mission-critical "products, processes, and services." The term process improvement implies that the change or effort is directed towards an array of re-engineering strategies. Process improvement efforts are categorized into four primary re-engineering strategies: a set of continuous process improvement (CPI) tactics, a set of restructuring tactics, a set of organizational traits, and a set of renovation tactics. Discusses how these four re-engineering strategies can be logically combined in a concurrent fashion to achieve significant process improvements. Introduces two new hybrid re-engineering strategies for process improvements that have been found quite useful at Electronic Data Systems (EDS) Accounts.
Keywords: Benchmarking; Bpr; Organizational Change; Process Improvement; Strategy
Document Type: Research Article
Publication date: 01 February 1999
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