Skip to main content
padlock icon - secure page this page is secure

Business process re-engineering/information system development to improve customer service quality

Buy Article:

$40.56 + tax (Refund Policy)

Business process re-engineering requires revolutionary, innovative changes to business processes in an organization in order to achieve major and dramatic improvements in the critical success factors. To accomplish these goals new technologies need to be investigated and adopted. Organizations are experiencing paradigm shifting that at times is bordering on paradigm pioneering. For a dramatic, innovative re-engineering effort to be successfully implemented, change management is essential. While information technology has great potential for providing added value to products and services, business executives are frustrated because business processes and information technology are not synchronized. The inflexibility of older information systems and information technology (IS/IT) constrained growth and competitiveness and resulted in the development of substitute processes to circumvent these constraints. While continuous improvement is the slow, steady and continuous effort to improve products and/or services, it may not be the best course for some organizations. Ideally, both are needed to maintain a competitive advantage. Provides some suggestions on how an organization may approach these processes and presents a case that demonstrates how one organization dealt with these issues.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Keywords: Bpr; Customer-Services Manufacturing

Document Type: Research Article

Publication date: January 1, 1997

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more