@article {Zairi:1995:1463-7154:3,
author = "Zairi, Mohamed",
title = "The integration of benchmarking and BPR: A matter of choice or necessity",
journal = "Business Process Management Journal",
volume = "1",
number = "3",
year = "1995",
itemtype = "article",
issn = "1463-7154",
publication date ="1995-03-01T00:00:00",
pages = "3-9",
url = "https://www.ingentaconnect.com/content/mcb/157/1995/00000001/00000003/art00001"
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publishercode ="mcb"
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@article {Homa:1995:1463-7154:10,
author = "Homa, Peter",
title = "Business process re-engineering: Theory- and evidence-based practice",
journal = "Business Process Management Journal",
volume = "1",
number = "3",
year = "1995",
itemtype = "article",
issn = "1463-7154",
publication date ="1995-03-01T00:00:00",
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@article {Harrington:1995:1463-7154:31,
author = "Harrington, H James",
title = "Continuous versus breakthrough improvement: Finding the right answer",
journal = "Business Process Management Journal",
volume = "1",
number = "3",
year = "1995",
itemtype = "article",
issn = "1463-7154",
publication date ="1995-03-01T00:00:00",
pages = "31-49",
url = "https://www.ingentaconnect.com/content/mcb/157/1995/00000001/00000003/art00003"
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@article {Sinclair:1995:1463-7154:50,
author = "Sinclair, David and Zairi, Mohamed",
title = "Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement",
journal = "Business Process Management Journal",
volume = "1",
number = "3",
year = "1995",
itemtype = "article",
issn = "1463-7154",
publication date ="1995-03-01T00:00:00",
pages = "50-65",
url = "https://www.ingentaconnect.com/content/mcb/157/1995/00000001/00000003/art00004"
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@article {Gadd:1995:1463-7154:66,
author = "Gadd, Ken W",
title = "Business self-assessment: A strategic tool for building process robustness and achieving integrated management",
journal = "Business Process Management Journal",
volume = "1",
number = "3",
year = "1995",
itemtype = "article",
issn = "1463-7154",
publication date ="1995-03-01T00:00:00",
pages = "66-85",
url = "https://www.ingentaconnect.com/content/mcb/157/1995/00000001/00000003/art00005"
parent_itemid = "infobike://mcb/157",
publishercode ="mcb"
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