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Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement

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In the third of three articles introduces a model of total quality-based performance measurement. The model includes five sections: strategy development and goal deployment; process management and measurement; performance appraisal and management; break-point performance assessment and reward and recognition systems. Each section of the model is introduced, and validated by the results of a survey of the performance measurement systems in a postal survey of 115 companies.
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Keywords: Performance Measurement; Process Management; Tqm

Document Type: Research Article

Publication date: March 1, 1995

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