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The integration of benchmarking and BPR: A matter of choice or necessity

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Clarifies the link between strategic tools such as benchmarking and business process re-engineering. Explains the workings of each concept, presents a case example and finishes off by presenting a model of integrated quality management, where the two powerful tools can be used in total harmony.
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Keywords: Benchmarking; Bpr; Integration

Document Type: Research Article

Publication date: March 1, 1995

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