Benchmarking: An International Journal

Strategy development by SMEs for competitiveness: a review
pp. 525-547(23)
Authors: Singh, Rajesh K.; Garg, Suresh K.; Deshmukh, S.G.

Performance benchmarking in gas distribution industry
pp. 548-559(12)
Author: Goncharuk, Anatoliy G.

Patient-perceived dimensions of total quality service in healthcare
pp. 560-583(24)
Authors: Duggirala, Mayuri; Rajendran, Chandrasekharan; Anantharaman, R.N.

Benchmarking telecommunication service in India: An application of data envelopment analysis
pp. 584-598(15)
Authors: Debnath, Roma Mitra; Shankar, Ravi

A performance benchmarking study of Indian Railway zones
pp. 599-617(19)
Authors: George, Sajeev Abraham; Rangaraj, Narayan

An approach to improving logistical performance with cross-unit benchmarking
pp. 618-629(12)
Authors: Niemi, Petri; Huiskonen, Janne

Using the ANP approach in selecting and benchmarking ERP systems
pp. 630-649(20)
Author: Perçin, Selçuk