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Designing a strategic plan through an emerging knowledge generation process: The ATM experience

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Purpose ‐ The aim of this contribution is to describe a new methodology for designing strategic plans and how it was implemented by ATM, a public transportation agency based in Milan, Italy. Design/methodology/approach ‐ This methodology is founded on a new system theory, called "quantum systemics". It is based on models and metaphors both of quantum mechanics and quantum field theory. It provides a real conceptual guide to creating profoundly participative strategic plans which are self-implementing. In synthesis this methodology is a new operational model for "strategy government". Findings ‐ The output of this experience has been the validation of the methodology: the strategic plans have been self-implemented and planned objectives have been reached. As by-product, taking part in this process enabled all the fundamental communicative and relational skills to be developed. Originality/value ‐ The originality consists in the "foundation" of methodology (quantum physics). The value consists in the process which generates very participative and, because of that, self-implementing strategic plans.
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Keywords: Complex system evolution; Complexity sciences; Complexity theory; New methods; Strategic management; Strategic planning; Strategic thinking

Document Type: Research Article

Publication date: May 18, 2012

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