The changing face of knowledge
A change is occurring in how people think about who in the organization has credible and valuable knowledge that the organization can use to solve its difficult problems. This shift is a movement away from the idea that knowledge is found only in a select group of experts or "best" practitioners and toward the idea that useful knowledge is distributed throughout the whole of an organization. Knowledge-sharing systems at Ford, British Petroleum and Lockheed-Martin reflect this change.
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