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Learning about learning organisations: case studies of skill formation in five New Zealand organisations

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This paper reports findings from five case studies of New Zealand organisations that introduced new initiatives such as TQM and "learning organisation" concepts as a result of facing a business environment of continuous change and uncertainty. The case studies, carried out between 1993-96, highlight seven crucial limitations in the debate about the appropriate skills for such environments. Research findings also provide: evidence of the core skills that employees and managers need for such environments; and a new paradigm of the critical organisational characteristics, culture and form that facilitate learning in these conditions; and the implications for managers, human resource practitioners and training providers.
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Keywords: Case Studies; Learning Organizations; New Zealand; Organizational Change; Skills

Document Type: Research Article

Publication date: April 1, 1998

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