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Process analysis without the guesswork

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The first-hand experience of operating people combined with well prepared charts of their processes can take the guesswork out of process improvement. Process charts provide cross-functional teams of operating people with a comprehensive picture enabling them to view their work from the perspective of the organization rather than from their particular work areas. At the same time the charts break the processes down into steps that can be dealt with realistically. Done well this approach cuts through the bureaucracy and results in processes that are faster and produce finer quality and greater output. This approach also fosters cooperation and legitimate pride among the operating people, thus preparing the organization for continuous improvement.
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Keywords: Decision Making; Empowerment; Management; Organizational Development; Participation; Process Design; Project Management; Teams

Document Type: Research Article

Publication date: January 1, 1995

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