Empowering teams: what, why, and how
Discusses what are empowering teams, why they are important to employees, customers, and organizations, and how to go about empowering them. Presents a model of empowerment, arguing that empowerment means: authority to make decisions, accountability, alignment of direction, and ableness. Discusses ways to develop each of these, including information, supportive functions and systems, and leadership at four levels.
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