ISSN 0960-4529 (Print)
Publisher: Emerald Group Publishing Limited
Effects of inertia and satisfaction in female online shoppers on repeat-purchase intention: The moderating roles of word-of-mouth and alternative attraction pp. 168-187(20) Authors: Kuo, Ying-Feng; Hu, Tzu-Li; Yang, Shu-Chen
The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service pp. 188-204(17) Authors: Choi, Beom Joon; Kim, Hyun Sik
The influence of event quality on revisit intention: Gender difference and segmentation strategy pp. 205-224(20) Authors: Kim, Tae Ho; Ko, Yong Jae; Park, Chan Min
Do reward programs build loyalty to restaurants? The moderating effect of long-term orientation on the timing and types of rewards pp. 225-244(20) Authors: Park, Seung-Bae; Chung, Namho; Woo, Sang-Cheol
The impact of call centre stressors on inbound and outbound call-centre agent burnout pp. 245-264(20) Authors: Rod, Michel; Ashill, Nicholas J.
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