ISSN 0960-4529 (Print)
Publisher: Emerald Group Publishing Limited
Investigating the "new product acceptance function" in Greek enterprises: The quality-accessibility relationship pp. 425-441(17) Authors: Salamoura, Maria; Angelis, Vasilis; Kehagias, John; Lymperopoulos, Constantine
Measuring and applying the PAKSERV service quality construct: Evidence from a South African cultural context pp. 442-456(15) Author: Saunders, Stephen Graham
Effects of e-government on service design as perceived by employees pp. 457-478(22) Authors: Åkesson, Maria; Edvardsson, Bo
Antecedents and consequences of relationship quality in athletic services pp. 479-495(17) Author: Athanasopoulou, Pinelopi
Integrated customer relationship management for service activities: An internal/external gap model pp. 496-511(16) Authors: Dimitriadis, Sergios; Stevens, Eric
After-sales service quality as an antecedent of customer satisfaction: The case of electronic appliances pp. 512-527(16) Authors: Rigopoulou, Irini D.; Chaniotakis, Ioannis E.; Lymperopoulos, Constantine; Siomkos, George I.
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