Skip to main content
padlock icon - secure page this page is secure

Quality and electronic commerce: a partnership for growth

Buy Article:

$35.13 + tax (Refund Policy)

This article explores the relationship between electronic commerce (EC) and the management of quality. The stand point it assumes for EC is that of a total entrepreneurial strategy spanning both intra- and inter-organizational business and technology aspects. The article explores the relationship of EC and quality management (QM) from five distinct view points: quality for the end customer in view of the personalization of the relationship between the customer and the enterprise; the definition of service quality in electronic service delivery systems; the transformation of QM from a value chain to a supply chain issue due to supply chain integration introduced through EC; the management of quality information; and the management of quality in Internet and software service provision.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Keywords: Customer satisfaction; Electronic commerce; Service quality; Total quality management

Document Type: Research Article

Publication date: 01 June 2003

More about this publication?
  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more