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Publisher: Emerald Group Publishing Limited

Volume 15, Number 5, 2004

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New service development: learning from and with customers
pp. 479-498(20)
Authors: Matthing, Jonas; Sandén, Bodil; Edvardsson, Bo

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The concept of fit in services flexibility research: an empirical approach
pp. 499-514(16)
Authors: Verdú-Jover, Antonio J.; Lloréns-Montes, F. Javier; García-Morales, Víctor J.

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