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Publisher: Emerald Group Publishing Limited

Volume 15, Number 2, 2004

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Outpatient appointment scheduling with urgent clients in a dynamic, multi-period environment
pp. 167-186(20)
Authors: Klassen, Kenneth J; Rohleder, Thomas R

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Participative customers as partial employees and service provider workload
pp. 187-199(13)
Authors: Hsieh, An-Tien; Yen, Chang-Hua; Chin, Ko-Chien

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