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Publisher: Emerald Group Publishing Limited

Volume 14, Number 5, 2003
Special Issue: From P-Services to E-Services

Editorial: From p-services to e-services
pp. 480-482(3)
Authors: Li, Eldon Y; Zhao, Xiande

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Internet retail customer loyalty: the mediating role of relational benefits
pp. 483-500(18)
Authors: Yen, Hsiu Ju Rebecca; Gwinner, Kevin P

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Determinants of user acceptance of Internet banking: an empirical study
pp. 501-519(19)
Authors: Wang, Yi-Shun; Wang, Yu-Min; Lin, Hsin-Hui; Tang, Tzung-I

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E-service: enhancing internal customer service through e-procurement
pp. 539-555(17)
Authors: Croom, Simon; Johnston, Robert

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A descriptive model of online shopping process: some empirical results
pp. 556-569(14)
Authors: Chen, Su-Jane; Chang, Tung-Zong

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Cost benefit factor analysis in e-services
pp. 570-595(26)
Authors: Lu, Jie; Zhang, Guangquan

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