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Publisher: Emerald Group Publishing Limited

Volume 14, Number 3, 2003

Knowledge management in public service provision: the Child Support Agency
pp. 254-283(30)
Authors: Fowler, Alan; Pryke, Julia

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Market orientation and business economic performance: A mediated model
pp. 284-309(26)
Authors: Maydeu-Olivares, Albert; Lado, Nora

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Listening practices and performance in service organisations
pp. 310-330(21)
Authors: Glynn, William J; Búrca, Sean de; Brannick, Teresa; Fynes, Brian; Ennis, Sean

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A new model to support the personalised management of a quality e-commerce service
pp. 331-346(16)
Authors: Giannì, Giovanni; Franceschini, Fiorenzo

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Customer role and skill trajectories in services
pp. 347-363(17)
Author: Chervonnaya, Oxana

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