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Publisher: Emerald Group Publishing Limited

Volume 9, Number 4, 1998
Special issue: Service Productivity

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Phenomenology of embodied productivity in services
pp. 337-358(22)
Author: Küpers, Wendelin

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Dealing with productivity and quality indicators in a service environment: some field experiences
pp. 359-376(18)
Authors: Van Looy, Bart; Gemmel, Paul; Desmet, Steven; Van Dierdonck, Roland; Serneels, Steven

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