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Publisher: Emerald Group Publishing Limited

Volume 9, Number 3, 1998

"Lean" service: in defense of a production-line approach
pp. 207-225(19)
Authors: Bowen, David E.; Youngdahl, William E.

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Tour scheduling with dynamic service rates
pp. 226-247(22)
Authors: Goodale, John C.; Tunc, Enar

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Assessing the implementation of market segmentation in retail financial services
pp. 266-285(20)
Authors: Meadows, Maureen; Dibb, Sally

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Critical services dimensions: an empirical investigation across six industries
pp. 286-309(24)
Authors: Wels-Lips, Inge; Ven, Marleen van der; Pieters, Rik

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