International Journal of Service Industry Management

The "Coping" Capacity Management Strategy in Services and the Influence on Quality Performance
pp. 5-22(18)
Authors: Armistead, Colin; Clark, Graham

A Study of Price and Quality in Service Operations
pp. 23-33(11)
Authors: Chen, Injazz J.; Gupta, Atul; Rom, Walter

The Internal Service Encounter
pp. 34-56(23)
Authors: Gremler, Dwayne D.; Bitner, Mary Jo; Evans, Kenneth R.

Arbitration Outcomes in the Service Sector: An Empirical Assessment
pp. 57-71(15)
Authors: Mills, Peter K.; Dalton, Dan R.

Strategic Types of Services and International Marketing
pp. 72-84(13)
Authors: Valikangas, Liisa; Lehtinen, Uolevi