Skip to main content
padlock icon - secure page this page is secure

Publisher: Emerald Group Publishing Limited

Volume 5, Number 2, 1994

Favourites:
ADD

A Study of Price and Quality in Service Operations
pp. 23-33(11)
Authors: Chen, Injazz J.; Gupta, Atul; Rom, Walter

Favourites:
ADD

The Internal Service Encounter
pp. 34-56(23)
Authors: Gremler, Dwayne D.; Bitner, Mary Jo; Evans, Kenneth R.

Favourites:
ADD

Arbitration Outcomes in the Service Sector: An Empirical Assessment
pp. 57-71(15)
Authors: Mills, Peter K.; Dalton, Dan R.

Favourites:
ADD

Strategic Types of Services and International Marketing
pp. 72-84(13)
Authors: Valikangas, Liisa; Lehtinen, Uolevi

Favourites:
ADD

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more