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Publisher: Emerald Group Publishing Limited

Volume 4, Number 2, 1993

Estimating Zones of Tolerance in Perceived Service Quality and Perceived Service Value
pp. 0-0(1)
Authors: Liljander, Veronica; Strandvik, Tore

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Designing a Contemporary Hotel Service Culture
pp. 0-0(1)
Author: Teare, Richard

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Auditing and Awards for Service Quality
pp. 0-0(1)
Author: Ovretveit, John Arne

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Quality Criteria for Public Service: A Working Model
pp. 0-0(1)
Authors: Harwick, B Terence; Russell, Marty

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