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Publisher: Emerald Group Publishing Limited

Volume 4, Number 1, 1993

Microcomputer-based Workforce Scheduling
pp. 0-0(1)
Authors: Jacobs, Larry W; Bechtold, Stephen E

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Teamwork in Services: Quality Circles by Another Name?
pp. 0-0(1)
Authors: Boaden, R.J.; Dale, B G

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Services Innovation: Successful versus Unsuccessful Firms
pp. 0-0(1)
Authors: Jr, Claude R Martin; Horne, David A

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Quality Blueprints of Internal Producer Services
pp. 0-0(1)
Author: Mattsson, Jan

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The Strength of Branding and Positioning in Services
pp. 0-0(1)
Authors: Dibb, Sally; Simkin, Lyndon

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