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Home / International Journal of Service Industry Management, Volume 1, Number 1

Publisher: Emerald Group Publishing Limited

Volume 1, Number 1, 1990

A Synthesised Service Quality Model with Managerial Implications
pp. 0-0(1)
Authors: Brogowicz, Andrew A; Delene, Linda M; Lyth, David M

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Service Management: A Management Focus for Service Competition
pp. 0-0(1)
Author: Gronroos, Christian

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Measuring Productivity in Services
pp. 0-0(1)
Authors: McLaughlin, Curtis P; Coffey, Sydney

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Revitalising Service Innovations
pp. 0-0(1)
Authors: Brown, Stephen W; Haynes, Ray M; Saunders, Donald L

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Service Typologies: A Transaction Modelling Approach
pp. 0-0(1)
Author: Haynes, Ray M

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