Journal of Services Marketing

Search quality in the financial services industry: a contingency perspective
pp. 324-338(15)
Authors: Paswan, Audhesh K.; Spears, Nancy; Hasty, Ron; Ganesh, Gopala

Jaycustomer behavior: an exploration of types and motives in the hospitality industry
pp. 339-357(19)
Authors: Harris, Lloyd C.; Reynolds, Kate L.

The effectiveness of credit-card regulation for vulnerable consumers
pp. 358-370(13)
Authors: Braunsberger, Karin; Lucas, Laurie A.; Roach, Dave

Measuring customer satisfaction in the fast food industry: a cross-national approach
pp. 371-383(13)
Authors: Gilbert, G. Ronald; Veloutsou, Cleopatra; Goode, Mark M.H.; Moutinho, Luiz

The effect of cognitive trust on hostage relationships
pp. 384-394(11)
Authors: Colwell, Scott R.; Hogarth-Scott, Sandra

Effects of contact employee supports on critical employee responses and customer service evaluation
pp. 395-412(18)
Authors: Yoon, Mahn Hee; Seo, Jai Hyun; Yoon, Tae Seog

Services Marketing: People, Technology, Strategy (5th ed.)
pp. 413-414(2)
Authors: Lovelock, Christopher; Wirtz, Jochen