ISSN 0887-6045 (Print)
Publisher: Emerald Group Publishing Limited
Professional service relationships: a multi-context study of factors impacting satisfaction, re-patronization, and recommendations pp. 226-242(17) Author: Hausman, Angela V.
How do consumers evaluate Internet retail service quality? pp. 243-253(11) Authors: Trocchia, Philip J.; Janda, Swinder
The effects of perceptual processes on the measurement of service quality pp. 254-274(21) Authors: Palmer, Adrian; O'Neill, Martin
A model of fan identification: antecedents and sponsorship outcomes pp. 275-294(20) Authors: Gwinner, Kevin; Swanson, Scott R.
The relationship between Internet use and perceived performance in retail and professional service firms pp. 295-311(17) Authors: Drennan, Judy; McColl-Kennedy, Janet R.
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