International Journal of Health Care Quality Assurance

Models as instruments for optimizing hospital processes: a systematic review
pp. 356-377(22)
Authors: Sambeek, J.R.C. van; Cornelissen, F.A.; Bakker, P.J.M.; Krabbendam, J.J.

Computer analysis system of the physician-patient consultation process
pp. 378-399(22)
Authors: Katsuyama, Kimiko; Koyama, Yuichi; Hirano, Yasushi; Mase, Kenji; Kato, Ken; Mizuno, Satoshi; Yamauchi, Kazunobu

Patients' complaints at a large psychiatric hospital: can they lead to better patient services?
pp. 400-409(10)
Authors: Haw, Camilla; Collyer, Jeanette; Sugarman, Philip

An evaluation of near-patient testing of anticoagulant control in general practice
pp. 410-421(12)
Authors: Edgeworth, Amanda; Coles, Edward C.

Building capacity for service user and carer involvement in research: The implications and impact of best research for best health
pp. 422-435(14)
Authors: Minogue, Virginia; Girdlestone, John

Clinical performance indicators: intolerance for variety?
pp. 436-449(14)
Authors: Basu, Abhijit; Howell, Rosemary; Gopinath, Deepa