International Journal of Public Sector Management

A quest for the best: the strategic management of a countywide quality initiative
pp. 6-14(9)
Authors: Asser, Michael; Haines, Jane

Measuring service quality in local government: the SERVQUAL approach
pp. 15-20(6)
Authors: Donnelly, Mike; Wisniewski, Mik; Dalrymple, John F; Curry, Adrienne C

Quality management in services: is the public sector keeping pace?
pp. 21-34(14)
Authors: Redman, Tom; Mathews, Brian; Wilkinson, Adrian; Snape, Ed

Applying total quality management to educational instruction: A case study from a US public university
pp. 35-55(21)
Author: Babbar, Sunil

Quasi-government: the case of the Mental Health Act Commission
pp. 56-62(7)
Author: Cavadino, Michael