The International Journal of Bank Marketing

Multiple perspectives on customer relationships
pp. 450-456(7)
Author: Heinonen, Kristina

The added value of service provision
pp. 457-476(20)
Author: Nyman, Henrich

Antecedents of discretionary risky-service behavior: an exploratory study
pp. 477-493(17)
Authors: Bhaskar, Shilpa Sharma; Khera, Shikha N.

Storytelling as a means to increase consumers' processing of financial information
pp. 494-514(21)
Authors: Hauff, Jeanette Carlsson; Carlander, Anders; Gamble, Amelie; Gärling, Tommy; Holmen, Martin

Consumer financial anxiety: US regional financial service firms' trust building response to the financial crisis
pp. 515-533(19)
Authors: Johnson, Devon S.; Peterson, Mark

We didn't see it coming! Managerial challenges in silently fading processes
pp. 534-550(17)
Author: Renström, Helena

Consumer trust in banking relationships in Europe
pp. 551-566(16)
Author: Järvinen, Raija Anneli

Value proposition preferences of credit union members and patronage activity
pp. 567-589(23)
Authors: Byrne, Noreen; McCarthy, Olive

Invisible value formation: a netnography in retail banking
pp. 590-607(18)
Authors: Medberg, Gustav; Heinonen, Kristina