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Publisher: Emerald Group Publishing Limited

Volume 35, Number 8, 2015

Performance analysis and improvement of a typical telephone response system of VA hospitals
pp. 1098-1124(27)
Authors: Shi, Jing; Erdem, Ergin; Peng, Yidong; Woodbridge, Peter; Masek, Christopher

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International purchasing offices in China: roles and resource/capability requirements
pp. 1125-1157(33)
Authors: Sartor, Marco; Orzes, Guido; Nassimbeni, Guido; Jia, Fu; Lamming, Richard

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Patient perceptions of quality: analyzing patient satisfaction surveys
pp. 1158-1181(24)
Authors: Russell, Roberta S.; Johnson, Dana M.; White, Sheneeta W

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Theoretical perspectives in operations management: an analysis of the literature
pp. 1182-1206(25)
Authors: Walker, Helen; Chicksand, Daniel; Radnor, Zoe; Watson, Glyn

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The role of product lean launch in customer relationships and performance in the high-tech manufacturing industry
pp. 1207-1223(17)
Authors: Kou, Tun-Chih; Lee, Bruce C. Y.; Wei, Chiou-Fong

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