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Publisher: Emerald Group Publishing Limited

Volume 31, Number 3, 2011

Patient satisfaction, managers' climate orientation and organizational climate
pp. 224-250(27)
Authors: Ancarani, Alessandro; Mauro, Carmela Di; Giammanco, Maria D.

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Coordination of physicians' operational activities: a contingency perspective
pp. 251-273(23)
Authors: Broekhuis, Manda; Donk, Dirk Pieter van

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The impact of user-perceived e-procurement quality on system and contract compliance
pp. 274-296(23)
Authors: Brandon-Jones, Alistair; Carey, Sinéad

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The impact of country culture on the adoption of new forms of work organization
pp. 297-323(27)
Authors: Cagliano, Raffaella; Caniato, Federico; Golini, Ruggero; Longoni, Annachiara; Micelotta, Evelyn

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Service delivery system design: characteristics and contingencies
pp. 324-349(26)
Authors: Ponsignon, F.; Smart, P.A.; Maull, R.S.

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Theoretical versus actual product variety: how much customisation do customers really demand?
pp. 350-370(21)
Authors: Stäblein, Thomas; Holweg, Matthias; Miemczyk, Joe

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