International Journal of Operations & Production Management

ERP implementation at SMEs: analysis of five Canadian cases
pp. 4-29(26)
Authors: Snider, Brent; Silveira, Giovani J.C. da; Balakrishnan, Jaydeep

A theoretical review of flexibility, agility and responsiveness in the operations management literature: Toward a conceptual definition of customer responsiveness
pp. 30-53(24)
Authors: Bernardes, Ednilson Santos; Hanna, Mark D.

Lean transformation in the pure service environment: the case of the call service centre
pp. 54-76(23)
Authors: Piercy, Niall; Rich, Nick

Obstacles to supply chain integration of the performance management process in buyer-supplier dyads: The buyers' perspective
pp. 77-95(19)
Authors: Forslund, Helena; Jonsson, Patrik