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Publisher: Emerald Group Publishing Limited

Volume 28, Number 12, 2008

Developing a conceptual model of lead performance measurement and benchmarking: A multiple case analysis
pp. 1153-1185(33)
Authors: McAdam, Rodney; Hazlett, Shirley-Ann; Anderson-Gillespie, Karen

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Customer enquiry management and product customization: An empirical multi-case study analysis in the Italian capital goods sector
pp. 1186-1218(33)
Authors: Zorzini, Marta; Hendry, Linda; Stevenson, Mark; Pozzetti, Alessandro

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Supply chain bolt-ons: investment and usage by manufacturers
pp. 1219-1243(25)
Authors: Watts, Charles A.; Mabert, Vincent A.; Hartman, Nathan

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