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Publisher: Emerald Group Publishing Limited

Volume 24, Number 11, 2004

The transformation of the music industry supply chain: A major label perspective
pp. 1087-1103(17)
Authors: Graham, Gary; Burnes, Bernard; Lewis, Gerard J; Langer, Janet

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CLEVER: a process framework for knowledge lifecycle management
pp. 1104-1125(22)
Authors: Siemieniuch, C.E.; Sinclair, M.A.

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Measuring customer perceived online service quality: Scale development and managerial implications
pp. 1149-1174(26)
Authors: Yang, Zhilin; Jun, Minjoon; Peterson, Robin T

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Linking self-assessment to the external environment: An exploratory study
pp. 1175-1187(13)
Authors: Ford, Matthew W; Evans, James R; Matthews, Charles H

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