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An examination of manufacturing organizations' performance evaluation: Analysis, implications and a framework for future research

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The utilization of financial and non-financial measures in the evaluation of manufacturing organizations' performance is studied for a sample of 79 Portuguese financial analysts. Cluster analysis and multiple regression analysis are used to study the extent of use, importance and availability of information for 63 financial and non-financial measures. The results derived from this study point to the increasing importance of non-financial measures in the evaluation of manufacturing performance. Organizational and managerial implications of the findings are discussed, and a framework for future research is presented.
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Keywords: Decision Making; Manufacturing Industries; Performance Measurement (Quality)

Document Type: Research Article

Publication date: May 1, 2004

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