@article {Greasley:2004:0144-3577:230,
author = "Greasley, Andrew",
title = "Process improvement within a HR division at a UK police force",
journal = "International Journal of Operations & Production Management",
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@article {McIvor:2004:0144-3577:241,
author = "McIvor, Ronan and Humphreys, Paul",
title = "The implications of electronic B2B intermediaries for the buyer-supplier interface",
journal = "International Journal of Operations & Production Management",
volume = "24",
number = "3",
year = "2004",
itemtype = "article",
issn = "0144-3577",
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@article {Hamilton:2004:0144-3577:270,
author = "Hamilton, John and Selen, Willem",
title = "Enabling real estate service chain management through personalised Web interfacing using QFD",
journal = "International Journal of Operations & Production Management",
volume = "24",
number = "3",
year = "2004",
itemtype = "article",
issn = "0144-3577",
publication date ="2004-03-12T00:00:00",
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@article {Rao:2004:0144-3577:289,
author = "Rao, Purba",
title = "Greening production: a South-East Asian experience",
journal = "International Journal of Operations & Production Management",
volume = "24",
number = "3",
year = "2004",
itemtype = "article",
issn = "0144-3577",
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@article {Sum:2004:0144-3577:321,
author = "Sum, Chee-Chuong and Kow, Lynn Shih-Ju and Chen, Cheng-Sheng",
title = "A taxonomy of operations strategies of high performing small and medium enterprises in Singapore",
journal = "International Journal of Operations & Production Management",
volume = "24",
number = "3",
year = "2004",
itemtype = "article",
issn = "0144-3577",
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