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Publisher: Emerald Group Publishing Limited

Volume 23, Number 8, 2003

Evolutionary perspectives on the capability accumulation process
pp. 822-849(28)
Authors: Pandža, Krsto; Polajnar, Andrej; Buchmeister, Borut; Thorpe, Richard

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Implementing enterprise resource planning (ERP) systems in small and midsize manufacturing firms
pp. 850-871(22)
Authors: Muscatello, Joseph R; Small, Michael H; Chen, Injazz J

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Service process design flexibility and customer waiting time
pp. 901-917(17)
Authors: Sheu, Chwen; McHaney, Roger; Babbar, Sunil

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Advancing theory development in total quality management: A "Deming management method" perspective
pp. 918-936(19)
Authors: Rungtusanatham, Manus; Ogden, Jeffrey A; Wu, Bin

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