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Publisher: Emerald Group Publishing Limited

Volume 23, Number 4, 2003

An initial assessment of the influence of IT on TQM: a multiple case study
pp. 348-374(27)
Authors: Dewhurst, Frank W; Martínez-Lorente, Angel Rafael; Sánchez-Rodríguez, Cristóbal

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New service design in the NHS: an evaluation of the strategic alignment of NHS Direct
pp. 401-417(17)
Authors: Silvestro, Rhian; Silvestro, Claudio

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