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Publisher: Emerald Group Publishing Limited

Volume 21, Numbers 1-2, 2001

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Comparing IT success in manufacturing and service industries
pp. 30-45(16)
Authors: Sohal, Amrik S.; Moss, Simon; Ng, Lionel

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Performance measurement systems - Models, characteristics and measures
pp. 46-71(26)
Authors: Toni, A. De; Tonchia, S.

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Performance measures and metrics in a supply chain environment
pp. 71-87(17)
Authors: Gunasekaran, A.; Patel, C.; Tirtiroglu, E.

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Business performance measurement and change management within a TQM framework
pp. 88-108(21)
Authors: McAdam, Rodney; Bannister, Alan

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Performance implications of investments in continuous quality improvement
pp. 108-125(18)
Authors: Angel, Linda C.; Chandra, M. Jeya

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Measuring agile capabilities in the supply chain
pp. 126-148(23)
Authors: Hoek, Remko I. van; Harrison, Alan; Christopher, Martin

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Optimal throughput for multistage input-output processes
pp. 148-158(11)
Authors: Troutt, Marvin D.; Ambrose, Paul J.; Chan, Chi Kin

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The role of performance measurement systems in promoting quality development beyond ISO 9000
pp. 159-172(14)
Authors: Najmi, Manoochehr; Kehoe, Dennis F.

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A framework for managing maintenance using performance measurement systems
pp. 173-195(23)
Authors: Kutucuoglu, K.Y.; Hamali, J.; Irani, Z.; Sharp, J.M.

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An analytical method for benchmarking best peer suppliers
pp. 195-209(15)
Authors: Forker, Laura B.; Mendez, David

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A computational geometry approach for benchmarking
pp. 210-223(14)
Authors: Talluri, Srinivas; Sarkis, Joseph

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Assessing manufacturing plant competitiveness - An empirical field study
pp. 233-253(21)
Authors: Gordon, John; Sohal, Amrik S.

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Benchmarking of logistical operations based on a causal model
pp. 254-267(14)
Authors: Landeghem, R. Van; Persoons, K.

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