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Publisher: Emerald Group Publishing Limited

Volume 20, Number 10, 2000

Performance measurement system design: developing and testing a process-based approach
pp. 1119-1145(27)
Authors: Neely, Andy; Mills, John; Platts, Ken; Richards, Huw; Gregory, Mike; Bourne, Mike; Kennerley, Mike

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Managing quality: critical links and a contingency model
pp. 1146-1164(19)
Authors: Saad, Germaine H; Siha, Samia

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Are BPR practitioners really addressing business processes?
pp. 1183-1203(21)
Authors: Belmiro, Tânia R; Gardiner, Paul D; Simmons, John E.L.; Rentes, Antonio F

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A framework for the selection of best practices
pp. 1203-1217(15)
Authors: Davies, A.J.; Kochhar, A.K.

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Decision support for the scheduling of subcontract manufacture
pp. 1218-1237(20)
Authors: Webster, Margaret; Muhlemann, Alan P; Alder, Chris

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Applying organizational learning: lessons from the automotive industry
pp. 1236-1252(17)
Authors: West, Penny; Burnes, Bernard

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