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Publisher: Emerald Group Publishing Limited

Volume 20, Number 6, 2000

TQM implementation issues: review and case study
pp. 634-655(22)
Authors: Yusof, Sha'ri M; Aspinwall, Elaine

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Stocking strategy for service parts - a case study
pp. 656-674(19)
Authors: Botter, René; Fortuin, Leonard

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An initial classification of supply networks
pp. 675-691(17)
Authors: Lamming, Richard; Johnsen, Thomas; Zheng, Jurong; Harland, Christine

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Dynamics of performance measurement systems
pp. 692-704(13)
Authors: Bititci, Umit S; Turner, Trevor; Begemann, Carsten

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An empirical comparison of service matrices
pp. 705-729(25)
Authors: Collier, David A; Meyer, Susan M

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