@article {Bessant:1999:0144-3577:1106,
title = "Developing strategic continuous improvement capability",
journal = "International Journal of Operations & Production Management",
parent_itemid = "infobike://mcb/024",
publishercode ="mcb",
year = "1999",
volume = "19",
number = "11",
publication date ="1999-11-01T00:00:00",
pages = "1106-1119",
itemtype = "ARTICLE",
issn = "0144-3577",
url = "https://www.ingentaconnect.com/content/mcb/024/1999/00000019/00000011/art00001",
doi = "doi:10.1108/01443579910291032",
keyword = "Kaizen, Employee Involvement, Policy, Innovation, Continuous Improvement",
author = "Bessant, John and Francis, David",
abstract = "In developing CI capability, organisations need to move to a level of development in which strategic goals are communicated and deployed and where improvement activity is guided by a process of monitoring and measurement against these strategic objectives. Policy deployment of this kind is more prevalent in Japanese examples and in a handful of cases in Western firms. Implementing it poses significant challenges and requires a different and additional toolkit of enabling resources. This paper reports on the experience of policy deployment in Japan and in Western enterprises and explores some of the implementation issues raised.",
}