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Developing strategic continuous improvement capability

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In developing CI capability, organisations need to move to a level of development in which strategic goals are communicated and deployed and where improvement activity is guided by a process of monitoring and measurement against these strategic objectives. Policy deployment of this kind is more prevalent in Japanese examples and in a handful of cases in Western firms. Implementing it poses significant challenges and requires a different and additional toolkit of enabling resources. This paper reports on the experience of policy deployment in Japan and in Western enterprises and explores some of the implementation issues raised.
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Keywords: Continuous Improvement; Employee Involvement; Innovation; Kaizen; Policy

Document Type: Research Article

Publication date: November 1, 1999

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